Lead Front Desk Receptionist

Crystal Base Sentosa · 📍 Madiun, Jawa Timur · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 24.000.000 – Rp 32.000.000 per month
Crystal Base Sentosa is seeking a highly motivated and experienced Lead Front Desk Receptionist to join our team. In this role, you will be responsible for managing the front desk operations, ensuring guest satisfaction, and maintaining the highest standards of service. If you are passionate about hospitality and have a strong customer service background, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Manage and supervise front desk staff to ensure high standards of service and guest satisfaction.,Handle guest check-ins and check-outs efficiently and accurately.,Process reservations and manage room assignments.,Provide excellent customer service and resolve guest complaints promptly.,Maintain accurate records of guest information and transactions.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.,Monitor front desk operations and implement improvements to enhance efficiency and service quality.,Ensure compliance with hotel policies and procedures.

🎓 Kualifikasi & Syarat

Minimum 3 years of experience as a Front Desk Receptionist or similar role in the hospitality industry.,Proven track record of excellent customer service and guest satisfaction.,Strong communication and interpersonal skills.,Proficiency in English and Bahasa Indonesia.,Familiarity with hotel management software and systems.,Ability to work in a fast-paced environment and manage multiple tasks simultaneously.,Leadership and team management skills.,High school diploma or equivalent. Additional certifications in hospitality are a plus.

🛠️ Keahlian

Customer ServiceCommunicationTeam ManagementProblem-SolvingMultitaskingHotel Management Software
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